Refund policy

 

Returns & Refund Policy

 

At Light & Blossom, each candle is hand-poured with care, and we truly hope it brings warmth to your home. If for any reason your order isn’t quite what you expected, here’s how we can help:

Returns

• We gladly accept returns within 14 days of delivery.
• Products must be unused, unburned, and in their original packaging.
• Return shipping is the responsibility of the customer unless your order arrived damaged or incorrect.

Refunds

• Once your return makes its way back to us and we’ve had a chance to look it over, we’ll send you a quick update.
• Approved refunds will be sent to your original payment method within 5–7 business days.
• Please note: shipping fees are non-refundable.

Damaged or Incorrect Orders

• If your order arrives damaged or not quite right, please email us within 7 days of delivery.
• Photos of the item and packaging help us make things right quickly.
• We’ll happily send a replacement or issue a refund — whichever works best for you.

Items That Can’t Be Returned

Because of the handmade and personal nature of our products, we can’t accept returns on:

• Used or burned candles and melts
• Aromatherapy items that have been opened
• Custom orders or personalized candles
• Sale and clearance items

How to Start a Return

Just email us at lightandblossom.ca@gmail.com with your order number and the reason for your return. We’ll guide you through the next steps.